Delivery, Cancellations & Returns

1. How an order is confirmed

Sending an order or request on our site does not charge you. We first confirm that the plants and planters you chose are available, agree a delivery window with you, and then send a secure payment link. Your order is confirmed once that payment goes through.

If a specific plant is not available, we will offer the closest match in size and shape, or a different date. You decide; nothing is substituted without your approval.

2. Where we deliver

We are based in Los Angeles and deliver throughout the Los Angeles area. Delivery to other cities in California is available on request and quoted before you pay.

Every delivery is made by our own team, not a courier. We bring the plant, place it, take the packaging away and, if you ordered installation, plant and style it on site.

3. Delivery fees

Delivery is priced by the largest plant in the order: $35 for tabletop items, $75 for standard plants, $125 for large plants, $175 for 5–7 ft trees and from $250 for XXL orders. Smaller items in the same order travel at no extra charge.

XL statement trees include white-glove delivery and installation. Tabletop arrangements ship free when ordered with any plant.

4. Your delivery window and access

We confirm a delivery window in advance and text you when the team is on the way. Please make sure someone 18 or older is there to receive the order.

Tell us about stairs, elevators, narrow doorways, parking or building rules when you order. XL trees need a clear path of at least 32 inches and a ceiling of at least 9 ft where the tree will stand; we check this with you before delivery.

If we arrive in the agreed window and cannot get in, or the plant cannot fit through the access you described, a second delivery is charged at the same delivery rate.

5. Checking your order at delivery

Our team unpacks everything in front of you. Please look the plant and planter over before we leave. If anything is broken or damaged in transport, tell us right away or within 48 hours by sending photos to team@plantist.la, and we will repair or replace it at no cost.

Plants are living and each one is a little different. Heights are measured from the bottom of the planter to the top leaf, and we aim to deliver within about 10% of the listed height. Small differences in shape, leaf count or color are not defects.

6. Changing or cancelling an order

You can change or cancel an order free of charge until we start preparing it. We will tell you when preparation starts.

After preparation starts (the plant is selected, repotted and staged for you), cancellation costs 20% of the order to cover the work and materials; the rest is refunded.

XL trees and special orders are reserved for you individually. Once you approve the photo of your specimen, the order cannot be cancelled, but the delivery date can be moved.

You can reschedule a delivery free of charge with at least 24 hours’ notice.

7. Returns

Living plants are prepared for your space and are not returnable once delivered, except for damage reported as described above.

Planters bought on their own can be returned within 14 days of delivery if unused and in their original condition. We collect them at the delivery rate and refund the planter price.

Plants that do not settle in can be covered by a care plan: the Care Guarantee plan and Rent + Care include replacement on the conditions described in the Care Plan Terms.

8. Refunds

Refunds go back to the original payment method, usually within 5–10 business days after we approve them. Delivery and installation fees are refunded only if we cancel the order or cannot deliver.