Care Plan Terms

1. What a plan includes

Each plan includes the number of visits per month shown on the Care page, at one location. Visits cover watering, cleaning and pruning, with fertilizing and pest inspection from Care Plus up. The exact plant count covered by each plan is confirmed in your quote.

2. Term, billing and cancellation

Plans are billed monthly in advance with a 3-month minimum. After that, you can cancel with 30 days’ notice by email to team@plantist.la.

3. Visits and access

We schedule visits in advance and keep to a regular rhythm. If we cannot get in during an agreed visit, the visit counts as used; we will happily move a visit if you tell us at least 24 hours ahead.

4. Replacement coverage

The Care Guarantee plan and Rent + Care include replacement of plants that decline while in our care. Coverage starts after 60 days of continuous service for plants you already own, and from day one for plants we supplied.

To be covered, the plant must stay in the spot agreed with our team (one that passed a Light Check), be cared for only by our team, and not be repotted or moved. Coverage does not include damage from pets, accidents, moving the plant, changes in the light (new curtains, construction, a tree removed outside) or HVAC failures. We replace a covered plant with the same plant and size, or the closest available match.

5. Plants we did not supply

We are glad to care for plants you already own. If a plant is already in poor health at our first visit, we will tell you and suggest a treatment, a replacement or excluding it from the plan.